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Spring Hill Auto Repair

(931) 451-5219updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
1

Terrible experience! Took my truck there January 2021 and as of April 2021 it is still there and not repaired yet. First estimate after diagnostic test was over 8,000.00. Then increased to over 11,000.00. Received a call yesterday that they broke a bolt off in one of the heads and now I need a new motor!! I mad a terrible mistake taking my truck there!!!! The only reason I give them one star rating is because I had to to post a review....

Mr. Spriggle, we do understand that this has been a frustrating situation and we are doing the best we can. The parts for your truck have been on national back order since January, we cannot fix you vehicle without the correct parts. Our technician was very diligent in his procedure to remove the 8 injectors hold down bolts. He used heat, PB Blaster and Deep Creep multiple times over several days, unfortunately one of the bolts broke off in the head. We hired a professional welder recommended by Ford to remove the broken bolt. He was unsuccessful removing the bolt fragment. At this point, the repair will require the use of an approved tool to drill out the broken bolt and repair the threads. There is a repair kit manufactured for this issue as it is a common problem. However, this procedure is not always successful. We asked you to come by so we could show you the issue and discuss options, which could include bolt repair, head removal and repair at a machine shop, with the teardown completed it is very possible that replacing the long block could cost less and give you a new engine with 100,000-mile warranty. I know you are unable to come by physically. We are trying to be completely transparent with you as to all the possibilities.

- Honest-1 Auto Care Spring Hill
5

very nice people God bless them need more of them around

5

I went in and asked them to do something specific and they did it with no problem, no trying to sell me what I already had. They were helpful and professional and found the part for much less than I originally thought it would be. I recommend them highly.

5

5

The nicest helpful people I've ever met

Wow! We are so happy we could be so helpful for you Jessica. We really appreciate both your feedback and business!

- Honest-1 Auto Care Spring Hill
5

Great job, Fair & Friendly service.

5

5

Thank you for taking the time to leave us 5 stars, Danilo! We are so glad you were pleased with your service. We appreciate your business and hope to see you again soon!

- Honest-1 Auto Care Spring Hill
5

The name says it all "Honest"

5

very nice and great people highly recommend

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