Spring Hill Auto Repair

(931) 451-5219updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
4

Thanks for taking the time to leave us a rating Kathy! We would love to know what we could improve upon to earn all 5 stars in the future. Please don't hesitate to reach out to us with some feedback.

- Honest-1 Auto Care Spring Hill
1

I bought my car in June 25th, 2020 for multiple issues. Overheating issue, the AC would not blow out face vents all the time, and hard starting/ almost dying. I did not get my car back from them untill Aug 20th 2020. My car still starts hard and almost dies, but the main concern was the overheating. So essentially almost 2 months for a water pump and thermostat replacement and temperature sensor for AC. Everytime i would call for an update. My car was either not in the bay yet, or they had gotten to a dead end and had to move my car out and bring another in. They have got too much going on in this small shop to accommodate what they are trying to accomplish. There was a delay due to possible warranty work, needed approval and I accept that. But it took them 2 weeks to get back to my car to take the valve covers off to check this. I do not know if only certain techs are allowed to do in depth tear downs or repairs, but the time frame my car was in the shop was ridiculous. The only reason I took my car here in the first place, was it was close to my work where it broke down, and one tech that works there that I always took my vehicles to when he owned his own shop. So I know it was not the mechanic. It was managment/ service manager issues. And with the labor rate this place charges I could have taken it to the dealership for a little more labor cost. And also when I called the lady at the front desk either could not tell me anything, or it was incorrect info/ when I talked to someone else it was a different story.

Mr. Brown, You are correct that we kept your car far too long. Most of our repairs are completed in a timely manner unless warranty companies are involved. July was a particularly difficult time for our business, as we were very understaffed. We typically employ 3 master technicians and 2 lube/tire technicians. Unfortunately, we lost two of our Master Technicians in a short window of time. One we lost to retirement and one to a catastrophic healthcare issue (Unrelated to Covid-19). Most of July, we had only had one master technician. We aggressively recruited for the two open positions and we replaced one on July 28th and another on August 17th. We tried our best to communicate with our customers to request everyone's patience because we were short-staffed. Your repair was complicated because the one Master Technician who was out for a couple of weeks is the person who did your original repair in Hohenwald and we wanted him to work on your car due to his expertise and previous knowledge of your vehicle. We apologize again for the length of time it required for us to complete the work on your car. We deeply apologize for putting you through such an extensive waiting period. This is not our standard operating model. Now we are fully staffed and are adding additional equipment and training so that we can keep this kind of situation from happening again in the future.

- Honest-1 Auto Care Spring Hill
5

Work done quickly and well at appointed time and a very reasonable price. No hassle checking in or out. Waiting area was clean and comfortable with snacks and beverages. Will return when car needs service.

Thank you so much Bob! We are glad that we were able to work so quickly and provide you with such an excellent experience while having your car service. Please come back and see us next time you need a repair!

- Honest-1 Auto Care Spring Hill
5

Thank you for the five star rating Cody! We appreciate you putting your trust in us to take great care of your vehicle and we hope you come back and see us the next time you need an auto repair or vehicle maintenance!

- Honest-1 Auto Care Spring Hill
5

Thank you for the five star rating Scott! We hope you choose us again the next time you need an auto repair!

- Honest-1 Auto Care Spring Hill
5

These workers were so nice, kept me informed of everything that was happening, and offered to shuttle me around while my car was in the shop. On top of their professionalism, the owner came to pick me up so that I could get my vehicle back before the weekend began. I was so impressed by their unambiguous descriptions of what was going on with my car and their constant kindness and professionalism. Brian was just the best!

Thank you Heather! We do our best to keep all of our customers educated when it comes to their vehicles. We appreciate you putting your trust in us to take great care of you and you vehicle. Please come back and see us the next time you need an auto repair.

- Honest-1 Auto Care Spring Hill
5

They help me know what's going on with my car and the drop off car is always helpful

Thanks for the review, Jared! We are glad to be at your assistance for all of your auto care needs. Please come back again next time you are in need of any auto service, maintenance, or inspections!

- Honest-1 Auto Care Spring Hill
4

Thanks for the rating Jordan! We would love to know what we can improve on to earn all five stars in the future!

- Honest-1 Auto Care Spring Hill
5

Was very pleased with the service and communication. Great Value for a shop that services German vehicles and their DSG Transmissions and Haldex AWD control systems. Saves a trip to Cool Springs and the VW dealership.

Thank you Ryan! We are proud to offer service on European models like your Volkswagen. We are glad we could help you save some money! Please come back and see us the next time you need an auto service!

- Honest-1 Auto Care Spring Hill
4

Fast service

Thanks Andrew! We would love to know what we can work on to earn all five stars next time!

- Honest-1 Auto Care Spring Hill
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