This is the first and last time I will be using this business for work on my vehicle. My initial conversation was wonderful but come time to complete services they had no clue what was going on. Was told I wouldn’t be charged a diagnostic and then was. Then told, 9 hours after my scheduled appt, that nothing was wrong with my car except being slightly out of alignment, and the mechanic did the repair without confirming with me it was ok to do. Then the owner stated after that there actually was an issue with my car and it would be about $1,600 to repair. Then they acted like they were doing me a favor by taking off the diagnostic and alignment fees, when I shouldn’t have been charged from the beginning. If I could give zero stars, I would. Y’all should be ashamed of taking advantage of people and freshen up on your mechanic abilities in order to actually do your job accordingly.
I wish my team was perfect they are not, from time to time we stumble, certainly did not communicate well in this situation I apologize and wish the best in the future.
- Honest-1 Auto Care Spring Hill