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Spring Hill Auto Repair

(931) 451-5219updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
5

I have nothing but good to say about Honest 1 in Spring Hill, TN. I broke down last Sunday a few miles south of there on I 65 traveling from Montgomery, AL to Lexington, KY. Unfortunately for me, they are not open on Sundays (but with good reason) so I had to spend a night in a motel. The next morning I called inquiring about my vehicle, they checked it out, determined the problem and told me it could be fixed that same day. In the meantime, I was told more than once that I should call them if I needed a ride anywhere. The shuttle vehicle was used to go pick up the needed new part. I had to be vacating the hotel so Kathy came in her personal rig to transport me to Honest 1 auto. The first thing she asked me was if I needed to go eat. I declined so she dropped me off and went on to her lunch break. She was so kind and genial it if was almost as if we’d known each other for some time. I definitely would do business with them again but hope I never have to! I made it to my 9 year old grandson’s baseball game without a minute to spare!

5

We were on our way back to Wisconsin and hit a pothole which damaged the plastic surrounding the air box. This wonderful place speedily took a look and temporarily fixed the problem to get us home safely. Very generous and helpful and they have no idea how appreciative we are. There are still good people in this world!!!

So Glad you made it home safe, Happy to help.

- Honest-1 Auto Care Spring Hill
5

The exceptional staff created an experience that in my opinion is World Class. They explained to me in detail my cost and point system, specific to the business and it was greatly appreciated. I walked away with the feeling I was well taken care of.

Thank you so much for the wonderful feedback Johnny! We take pride in our reputation of honest, high quality service and we really appreciate the recognition for that. We are glad that our staff could provide you with a wonderful experience. We hope you choose to put your trust in us again the next time you are in need of any vehicle maintenance or auto repairs!

- Honest-1 Auto Care Spring Hill
5

By far the best experience I’ve had getting work done on my car. The staff is so friendly and informative. I know what needs to be done and when. They were also very fast and found ways to help save me some money. I’m looking forward to having them work on my car in the future. Highly recommend !!

5

One of the best experiences I’ve ever had with auto care!! Super friendly, really affordable and great location! Not only do they have experienced technicians, they have a super clean lobby, play area for the little ones, snacks, coffee and great atmosphere, but they gave me a free car wash on my first visit!! I will definitely be going back and are recommending this business to all of my friends and family! Thank y’all for doing such a great job!

1

1

Terrible experience! Took my truck there January 2021 and as of April 2021 it is still there and not repaired yet. First estimate after diagnostic test was over 8,000.00. Then increased to over 11,000.00. Received a call yesterday that they broke a bolt off in one of the heads and now I need a new motor!! I mad a terrible mistake taking my truck there!!!! The only reason I give them one star rating is because I had to to post a review....

Mr. Spriggle, we do understand that this has been a frustrating situation and we are doing the best we can. The parts for your truck have been on national back order since January, we cannot fix you vehicle without the correct parts. Our technician was very diligent in his procedure to remove the 8 injectors hold down bolts. He used heat, PB Blaster and Deep Creep multiple times over several days, unfortunately one of the bolts broke off in the head. We hired a professional welder recommended by Ford to remove the broken bolt. He was unsuccessful removing the bolt fragment. At this point, the repair will require the use of an approved tool to drill out the broken bolt and repair the threads. There is a repair kit manufactured for this issue as it is a common problem. However, this procedure is not always successful. We asked you to come by so we could show you the issue and discuss options, which could include bolt repair, head removal and repair at a machine shop, with the teardown completed it is very possible that replacing the long block could cost less and give you a new engine with 100,000-mile warranty. I know you are unable to come by physically. We are trying to be completely transparent with you as to all the possibilities.

- Honest-1 Auto Care Spring Hill
5

very nice people God bless them need more of them around

5

I went in and asked them to do something specific and they did it with no problem, no trying to sell me what I already had. They were helpful and professional and found the part for much less than I originally thought it would be. I recommend them highly.

5

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