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Spring Hill Auto Repair

(931) 451-5219updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
5

Had an appointment they got me right in they were very professional. When they were finished they went over the free inspection of my vehicle made recommendations from the service chart for my vehicle. I highly recommend then as they are affordable and honest.

2

We had a $25 off coupon for an oil change. We called beforehand to see what the price would be with the make and model of my car. They said it would be $58 after the coupon. We ended up getting charged $80 after the coupon. It’s a 2015 Toyota Avalon. Next time we will just do it at home. If you have to tell people you’re honest, you’re probably not.

5

I have the CarMax extended warranty on my car and went to this shop when I needed a catalytic converter and an O2 sensor. Turns out the Carmax extended warranty doesn't cover catalytic converters. I came back with a new catalytic converter so Honest-1 could put in my O2 sensor and they discovered it was going to take more time and cost more to replace than they thought because the sensor was stripped. First of all, they told me that as soon as they found out so I wasn't surprised. Secondly, the lady at the front desk called CarMax to make sure they would still cover it. The CarMax representative had an ugly attitude and balked at covering it, and then put the lady at the shop on hold for 35 minutes. The lady at the shop finally hung up and called CarMax again and got a different representative, who agreed they should cover the cost. The lady at the shop had to do a lot of extra work to get it approved and to bill it to them correctly, but went out of her way to do so and it saved me a lot of money! I would not hesitate to take my car for repairs here again.

5

Service was friendly and helpful staff Top quality work and parts Quality trained technicians

5

Thank you for the five star rating Dennison! We are glad you were satisfied with your auto repair experience! We hope to have you back again the next time you need a repair!

- Honest-1 Auto Care Spring Hill
4

I called to see if I could bring my car in to have very specific parts replaced. I was told the diagnostic fee was waved as I had told them what I'd like replaced. I was personally given a ride home by the owner and had a good conversation. I was quoted more for the parts than I could justify paying. I decided not to have the car repaired through them. However, Honest-1 was kind enough to let me keep my car in their parking lot for a few days. Despite the fact that I didn't have the work done through them, I greatly appreciated their professionalism and kindness. I would recommend Honest-1 for honest work, especially if you're able to afford quality work on your vehicle.

5

From the phone call of making the appointment to the keys being handed back to me after the job was done was so professional. I was walked through every detail of the good and not so good of my vehicle. This was just an oil change and was treated as I was buying a new vehicle. I have finally found a family environment for my vehicle needs. Thanks again Auto Care.

5

First I would like to thank Brian for the best service I have ever received from an auto repair place. He took the time to find a part for my car that nobody else was able to find. He also was able to get my car serviced the same day he got the part. They have a shuttle service that added great value for me. He also went over and above to get the part and service covered under warranty. This saved me several hundreds of dollars and I am grateful for that. I highly recommend taking your car to Honest-1. This was my first experience with them and I will definitely be taking my car back to them as needed for both service and for fixing. Thank you Honest-1 for your professionalism.

4

Thanks for taking the time to leave us a rating Kathy! We would love to know what we could improve upon to earn all 5 stars in the future. Please don't hesitate to reach out to us with some feedback.

- Honest-1 Auto Care Spring Hill
1

I bought my car in June 25th, 2020 for multiple issues. Overheating issue, the AC would not blow out face vents all the time, and hard starting/ almost dying. I did not get my car back from them untill Aug 20th 2020. My car still starts hard and almost dies, but the main concern was the overheating. So essentially almost 2 months for a water pump and thermostat replacement and temperature sensor for AC. Everytime i would call for an update. My car was either not in the bay yet, or they had gotten to a dead end and had to move my car out and bring another in. They have got too much going on in this small shop to accommodate what they are trying to accomplish. There was a delay due to possible warranty work, needed approval and I accept that. But it took them 2 weeks to get back to my car to take the valve covers off to check this. I do not know if only certain techs are allowed to do in depth tear downs or repairs, but the time frame my car was in the shop was ridiculous. The only reason I took my car here in the first place, was it was close to my work where it broke down, and one tech that works there that I always took my vehicles to when he owned his own shop. So I know it was not the mechanic. It was managment/ service manager issues. And with the labor rate this place charges I could have taken it to the dealership for a little more labor cost. And also when I called the lady at the front desk either could not tell me anything, or it was incorrect info/ when I talked to someone else it was a different story.

Mr. Brown, You are correct that we kept your car far too long. Most of our repairs are completed in a timely manner unless warranty companies are involved. July was a particularly difficult time for our business, as we were very understaffed. We typically employ 3 master technicians and 2 lube/tire technicians. Unfortunately, we lost two of our Master Technicians in a short window of time. One we lost to retirement and one to a catastrophic healthcare issue (Unrelated to Covid-19). Most of July, we had only had one master technician. We aggressively recruited for the two open positions and we replaced one on July 28th and another on August 17th. We tried our best to communicate with our customers to request everyone's patience because we were short-staffed. Your repair was complicated because the one Master Technician who was out for a couple of weeks is the person who did your original repair in Hohenwald and we wanted him to work on your car due to his expertise and previous knowledge of your vehicle. We apologize again for the length of time it required for us to complete the work on your car. We deeply apologize for putting you through such an extensive waiting period. This is not our standard operating model. Now we are fully staffed and are adding additional equipment and training so that we can keep this kind of situation from happening again in the future.

- Honest-1 Auto Care Spring Hill
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