I walked in for a coolant leak and the front desk lady was very rude and condescending towards me. I assume it is because I am young. She just seemed very annoyed that I was there so I just left soon after. I will not be coming back and I will tell everyone I know to stay far away from this place. My father has also had bad experiences where he was charged over $800 for a $75 air conditioning fix. That kind of overcharging is nearly robbery. Not to mention, they tried to charge me $100 for a coolant leak diagnostic 😭😂
Jadyn, we apologize for any misunderstanding there may have been. Our team values our customers, and we certainly do not discriminate against anybody, in any way. As a busy establishment, we had a total of 28 cars in for repairs on the day of your visit. Unfortunately, you arrived without an appointment, and we were unable to accommodate your needs without disrupting the service of our other customers. We take great pride in the expertise and training of our technicians, and we compensate them accordingly for their time spent diagnosing issues. It is important to note that a coolant leak can stem from various sources, and our team requires adequate time to accurately determine the appropriate repair. Once again, we apologize for any confusion or frustration that you may have experienced while in our shop. While we do not have enough information to comment on your father's experience, we encourage him to call us directly to discuss his concerns further. We stand by our commitment to providing thorough and timely repairs, which our customers appreciate.
- Honest-1 Auto Care Spring Hill