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Spring Hill Auto Repair

(931) 451-5219updated hours:
Mon - Fri: 7:00 AM - 6:00 PM
Sat: 8:00 AM - 3:00 PM
5

5

Honest dealings, pricing is very competitive, especially agaist dealerships. Good work on my vehicle.

Bob, thank you for the great review. Our goal is to provide our customers with excellent service at competitive prices. We appreciate your positive feedback and look forward to helping you again anytime you need us!

- Honest-1 Auto Care Spring Hill
1

So I’ve used these guys a few times now. Their communication is horrendous. I brought my truck in for a full inspection and differential fluid replaced. I made an appointment early and dropped it off the day prior explaining to the gentleman what I was interested in. The next morning, The first person who called asked for details on what I wanted, the second person called and had no idea what the first person called about. Then I was told I needed an oil change - it just got one within the past month and haven’t even hit 1k miles yet - then I was told they found some leaks and should they investigate why there’s leaks. The guy on the phone said they’d have it done that day. Well closing time came and no phone call they were done. We called and someone answered saying the mechanic had already left and they had no idea what was completed but he’d call us at 7:45am the next morning. 8:30 am the guy finally called and had no mechanic. Then I got a call around 11 saying they had diagnosed the front tire with wheel bearing issues and they had no idea about the leaks from the day before. I asked if they changed the differential fluid and they said no they purposely didn’t do that, but he’d call me back after he finds out about the supposed leaks. 1 rolls around and I get a call explaining the leaks and again asked if they changed the differential fluid - again they purposely did not do it but said they would get it done today. Then nothing. No phone call, no messages no nothing. 3pm closing time and I got no phone calls letting me know if it was done or anything. They don’t open until after the holiday on Tuesday morning. I need my truck for work Monday & Tuesday and now I’m SOL. Absolutely ridiculous. I will not be using them any longer.

Gina you are absolutely correct, We did not perform up to our usual standards last week. My manager was out, one of my Technicians has been home on Covid-19 protocol for w 2 weeks and I have a new person at the front desk that is in training. Staffing will be back to normal Tomorrow. I will give you a call and make sure you can pick up your truck today I apologize for the inconvenience, We will take your concerns as constructive criticism and work on our communications when are are understaffed.

- Honest-1 Auto Care Spring Hill
5

Very professional and helpful

1

1

Really hate having to post this but believe it is warranted. Based solely on some positive reviews; we sent our granddaughter to this shop to repair a strap that holds the fuel tank on her vehicle. We first suggested another shop that we have had positive experience with but when she called them they told her it would be 3 days before they could get to it. She called another and was told the same thing. When she called Honest-1 they said sure bring it in…. then, when they got it there… they said it will likely be a couple days (questioning honesty #1). Ok - so next they called to tell her the repair was over $400!! When she said never mind, we will come get it and do something else…. all of a sudden the price drops in 1/2?? (questioning honesty #2). So, she goes to pick up the car today and was greeted with rude and a not so customer friendly interaction. As grandparents we had hoped to be sending our young adult granddaughter somewhere that would be fair and honest. Unfortunately this experience just reinforces the fear of someone taking advantage of young inexperienced ladies. Sad and disappointed!

5

It was an absolute pleasure using Honest-1 today. I came in with just general maintenance that was required, but asked for a full diagnostic. A full diagnostic was done, but Rod didn't charge me for it because I only needed standard maintenance. However, I totally should have been charged the full rate for diagnostic. So they really did me a favor today. They did a great job taking care of me as a walk in with only a little time on my hands. Thanks so much, team! I highly recommend this business.

5

Have never had anything put positive results from Honest-1 Spring Hill. Today was no different. Unfortunately, this would be my last, moving out of the area in 2 weeks. Double unfortunate in that the closest Honest-1 to where we are moving is too far away. Knowing we were moving a significant distance, they performed what I would describe as a super-total, 41 points, inspection at no cost! You can NOT go wrong here.

5

Since Honest-1 opened, I have entrusted the care of my car to their capable staff and mechanics. "Honest" truly describes the advice and expertise offered to customers in need of "auto care." Thanks, Honest-1, for your integrity, service, and genuine concern for your customers!

5

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