Terrible communication. I needed a new Air-Heater fan. The job was quoted up front to be from $500 to $600. When picking up the car, the bill was well over $1100, and they never called me to keep me in the loop or ask if I still wanted it done. Also, I didn’t receive a printed report on the Parts and Labor costs. I supposedly got an oil change, but there was no window sticker indicating it was done, and the old sticker was left there. The fan is noisy and rattles when on 3 or above. Not a good situation, and feels very Dishonest.
Tony thank you for working with us to resolve the your concerns, as we discussed our initial information indicated your vehicle was a 2012 model, when in fact it is a 2016. The initial estimate for a 2012 was accurate, job requires 1 hour of labor, but a 2016 requires requires 5 hours do to the placement of the heater. We did not clearly communicate the the increased costs for your actual vehicle, We have retrained our staff on the importance of clearly communicating cost prior to work being completed. Thank you for bringing this to our attention.
- Honest-1 Auto Care Spring Hill